CAPTCHA Login Troubleshooting

If you are seeing CAPTCHA too many times when trying to log in, you can try a handful of troubleshooting steps, like clearing your browser's cache and cookies, disabling VPNs or extensions, checking for malware, and ensuring your browser and operating system are up to date. For temporary issues, waiting a short while may resolve it.

Browser and account solutions

• Clear cache and cookies: Remove old browsing data that might be misidentified as bot activity.
• Disable extensions and VPNs: Turn off browser extensions and VPNs, as they can trigger CAPTCHA prompts.
• Disable privacy features: On Apple devices, turn off iCloud Private Relay, which can mask your IP address and flag you as suspicious.
• Update your browser: Ensure your browser is up to date.

Device and network solutions

• Check for malware: Scan your computer for malware, as infections can generate automated traffic.
• Update your operating system and services: On Android, upgrade to the latest version of Google Play Services.
• Restart modem/router: A simple network reset can sometimes resolve temporary issues.

Temporary solutions and waiting

• Wait and try again: The "too many requests" error can be temporary. Wait for a few minutes to an hour before trying again.
• Avoid certain behaviors: Avoid repetitive actions like opening many windows at once, which can be a sign of automation.

Advanced solutions

• Switch browsers: If the problem persists, try using a different web browser.
• Contact your network administrator: If you're on a shared network, a network administrator can identify and block automated traffic.